Technical communication: The root of service success
Outdated service manuals. Duplicate content. Incorrect parts numbers. Obscure, misleading instructions. These and other technical communication problems have a direct impact on customer operations. They persist because your illustrators, writers, and editors do not have the resources to:
- Automatically update content in conjunction with product development changes.
- Manage technical content originating from multiple sources.
- Cost-effectively deliver up-to-date documentation to customers and service personnel.
Deliver accurate, digestible technical content...
PTC’s Service & Parts Information solution is a suite of technical communication software that enables your team to:
- Create 3D technical illustrations and animations directly from engineering CAD files.
- Reuse technical content across service manuals, parts catalogs, and other publications.
- Organize service information from multiple sources.
- Author documentation based on DITA and S1000D standards.
- Deliver publications across print, web, and mobile.