CoCreate Support Center

Gain the best possible return on your CoCreate product investment by purchasing support. You will get access to full phone and email based support from experienced engineers, in addition to CoCreate eSupport Marketplace and CoCreate Licensing Services.

CoCreate eSupport Marketplace
Access a searchable online knowledge database, download software upgrades, and request product enhancements.
CoCreate Licensing Service
Download licenses, track personal order statistics, and print personal certificates with the internet-based license and upgrade service.
CoCreate eSupport Headlines
Check out the latest CoCreate eSupport Headlines for the most up-to-date information on CoCreate product support and licensing services.
CoCreate Support Services

Let the CoCreate product experts provide you with a complete support services proposal and start benefiting from our standard or personalized support services today. Call a regional support contact to choose the level of support that is right for you.

Standard Account Support
Download software upgrades and receive product support through phone, email, and eSupport Marketplace services.
Personalized Support
Extend and increase your level of product support with a dedicated support team providing on-site and remote assistance services
Return to Support
Renew your product support contract or specific individual licenses.
CoCreate Regional Support Contacts

Asia Pacific
(GMT+09:00) Japan
8:45 AM - 5:30 PM

Japan
0120 810 770 (toll free)

Asia Pacific
+81 42 352 5853
support_ap@cocreate.com
 Europe
(GMT+01:00) Germany
8:00 AM - 5:00 PM

+00.800 COCREATE (toll free)
+00.800.26 27 32 83 (toll free)
+49 7031 951 2941
support-EU@cocreate.com
 Americas
(GMT-05:00) Eastern Time (US)
8:00 AM - 7:00 PM

(GMT-07:00) Mountain Time (US)
6:00 AM - 5:00 PM

1 888.COCREATE (toll free)
1 888.422.3736 (toll free)
1 970.267.8018
support-AM@cocreate.com
CoCreate Regional Offices
The explicit CAD, PDM, and collaboration software of PTC ensures the success of customers in over 100 countries. For direct access to sales and resellers, simply contact one of the regional offices.
CoCreate Training & CoCreate Consulting
Maximize the return on your CoCreate product investment with a complete range of training and consulting services are available from the CoCreate Solution Consulting Organization (SCO).
CoCreate Partner Products
Learn more about add-on products, developed by our partners to enhance our CAD, PDM, and collaboration software.
System Requirements
View System Requirements for all CoCreate products.
CoCreate User Forums

Maintained by our users, you can visit the following independent, non-profit CoCreate User Forum to collaborate with other CoCreate customers as well as obtain meeting updates and product information.

CoCreate Modeling Personal Edition Forum

Maintained by PTC, the CoCreate Modeling Personal Edition (PE) Forum helps you get the most out of your experience with CoCreate Modeling PE. Visit this forum for help, tips and tricks, and support.