Global Maintenance Support Resources

Plan Ahead. Get Ahead.

Welcome to the Global Maintenance Support Resources page. We encourage you to pro-actively use the material on this page to take advantage of the support system that keeps your PTC software running at peak performance.

Getting Started

• Maintenance Support Quick Overview (video)
• Insider's Guide to Maintenance Support (video)
• Creating a PTC Web Account (video)

Planning Help

Below are items you should bookmark for easy reference so you can plan for the software updates and issue avoidance that will make you and your company more successful.

• PTC Product Release Calendar
• PTC Software Support Lifecycle Explanation
• Knowledgebase Email Alert Customized Subscription
• The Maintenance Minute bi-monthly email alert

Online Support Tools Instructional Videos

• Creating a PTC Web Support Account
• Navigating the Customer Support Pages
• Searching the Support Knowledgebase
• Logging an Online Support Call
• Tracking and Updating Online Support Calls
• Subscribing to the Knowledgebase Email System
• Tracking Software Performance Reports (SPR)
• Attending Tips & Techniques Live Webcasts
• Downloading Reference Documents
• Order or Download Software Updates
• Navigating PTC Product Calendar / Compatibility Documents
• Using License Management Tools

Program Summary

• PTC Maintenance Support Program Summary (pdf)
• PTC Maintenance Support Brochure (pdf)