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Article - CS123559

Integrity Lifecycle Manager / Windchill RV&S Client will not start on Windows

Modified: 05-Oct-2023   


Applies To

  • PTC RV&S (formerly Integrity Lifecycle Manager) 2005 to 13.2
  • Operating system Windows Vista/7 or later

Description

  • Integrity Client startup fails with one of the following errors:
    • Attempt to launch MKS Integrity Client Timed out
    • JVM_Bind error
    • Another client instance is already running
    • Cannot install service pack over current version
    • Attempt to launch MKS Integrity Client Failed. Check path specification to MKS Integrity Client.
    • Unhandled Exception c0000005 immediately after attempting client launch
    • Malformed \uxxxx encoding.
    • [STDERR] Can't create cache file!
    • MKS124813: Could not create the requested user interface: The icon should not be null.
  • When calling an Integrity client command by full path without client bin directory at start of PATH variable, the following error is thrown:
    • Failed to connect to Integrity Client. Ensure that another Integrity Client
      is not running under the context of your configuration file (by default
      IntegrityClient.rc) and that the IntegrityClient.port specification is valid.
    • Error accessing port and/or authentication data
  • Cannot connect to Integrity Lifecycle Manager application
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