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Article - CS355004

Windchill installation failed with module Windchill Service , it show errors:"LDAP: error code 49 - Invalid Credentials"

Modified: 22-Dec-2022   


Applies To

  • Windchill PDMLink 11.0

Description

  • Install Windchill failed with module Windchill Service , it show errors:"LDAP: error code 49 - Invalid Credentials"
  • It show errors in PTCSOLNINSTALLER_PtcInstall.log :
INFO   Date/time - ################################################### 
INFO   Date/time -          Running wnc Installer 
INFO  Date/time- ################################################### 
DEBUG  Date/time - calling executeInstaller(/u02/wc/MED-60418-CD-110_M030_M030-CPS11) 
DEBUG  Date/time - Processing subinstaller assembly (wnc): timer.start 
DEBUG  Date/time - getUserThatInstalled returning = root 
DEBUG  Date/time - *** USER_PRIV :root 
INFO   Date/time - Running:  /u02/wc/MED-60418-CD-110_M030_M030-CPS11/setup LAX_VM /var/tmp/ptc_installer_jres/Sun_JRE_1.8.0_202_Linux_INTEL/jre/bin/java -f /ptc/Windchill_11.0/PSI/installer/PSITempProps/wnc-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   2021-10-13 09:10:25 - Completed:  /u02/wc/MED-60418-CD-110_M030_M030-CPS11/setup LAX_VM /var/tmp/ptc_installer_jres/Sun_JRE_1.8.0_202_Linux_INTEL/jre/bin/java -f /ptc/Windchill_11.0/PSI/installer/PSITempProps/wnc-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   Date/time - return code = 255
 
  • It show errors in WNC_PtcInstall.log :
DEBUG  Date/time - Validator: WC_PROMPTED.WNC.jndi.enterprise.radLdapBind.user->1 
DEBUG  Date/time - javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials] 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtx.mapErrorCode(LdapCtx.java:3154) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:3100) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2886) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2800) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:319) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:192) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:210) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:153) 
DEBUG  Date/time - at com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:83) 
DEBUG  Date/time - at javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:684) 
DEBUG Date/time - at javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:313) 
DEBUG  Date/time - at javax.naming.InitialContext.init(InitialContext.java:244) 
DEBUG  Date/time - at javax.naming.InitialContext.<init>(InitialContext.java:216) 
DEBUG  Date/time - at javax.naming.directory.InitialDirContext.<init>(InitialDirContext.java:101) 
DEBUG  Date/time - at com.infoengine.ieinstall.LdapUtilities.getInitialContext(LdapUtilities.java:599) 
DEBUG  Date/time - at com.infoengine.ieinstall.LdapUtilities.ldapServerActive(LdapUtilities.java:116)
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