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Article - CS378522

Office publisher fails with error: Return value of the configured LiveCycle delegate contained a DDX that is NULL. Must have a DDX in order to call the Adobe Experience Manager Assembler service

Modified: 08-Dec-2022   


Applies To

  • Windchill PDMLink 11.1
  • Creo View Adapters 6.0

Description

  • Office publisher fails with error:
Return value of the configured LiveCycle delegate contained a DDX that is NULL. Must have a DDX in order to call the Adobe Experience Manager Assembler service
  • Unable to publish Specific Office files
  • WVS Job Monitor log shows:-
Oct 12, 2022 2:54:18 PM:LiveCycleDelegate: Configuration found for extension: DOCX.
Oct 12, 2022 2:54:23 PM:Return value of the configured LiveCycle delegate contained a DDX that is NULL. Must have a DDX in order to call the Adobe Experience Manager Assembler service. If the intent is to not have this particular PDF to be processed, then the delegate should return NULL.
Oct 12, 2022 2:54:23 PM:Unexpected Exception has occured
Oct 12, 2022 2:54:23 PM:End Store Document Viewable Files, Error Occured
  • BGMS WVS log show:-
2022-10-13 15:34:22,878 ERROR [PublisherQueue3.PollingThread] wt.wvs.loader.EDRLoader Administrator - EDRLoader - Unexpected error
wt.util.WTException: Return value of the configured LiveCycle delegate contained a DDX that is NULL. Must have a DDX in order to call the Adobe Experience Manager  Assembler service. If the intent is to not have this particular PDF to be processed, then the delegate should return NULL.
    at com.ptc.wvs.server.util.LiveCycleUtil.processAssemblerDelegate(LiveCycleUtil.java:582)
    at com.ptc.wvs.server.loader.EDRLoader.start(EDRLoader.java:1190)
    at com.ptc.wvs.server.publish.PublishHelper.storeRepresentation(PublishHelper.java:530)
    at com.ptc.wvs.server.publish.PublishHelper.storeRepresentation(PublishHelper.java:484)
    at com.ptc.wvs.server.publish.ConvertDocument.storeDocumentRepresentation(ConvertDocument.java:436)
    at com.ptc.wvs.server.publish.ConvertDocument.publishDocument(ConvertDocument.java:212)
    at com.ptc.wvs.server.publish.PublishJob.publishPreconvertedData1(PublishJob.java:2275)
    at com.ptc.wvs.server.publish.PublishJob.publishPreconvertedData(PublishJob.java:2199)
    at com.ptc.wvs.server.publish.PublishJob.executePublishJob(PublishJob.java:1089)
    at com.ptc.wvs.server.publish.PublishJob.processJob(PublishJob.java:835)
    at com.ptc.wvs.server.publish.WVSProcessingJob.doMyJob(WVSProcessingJob.java:564)
    at com.ptc.wvs.server.publish.WVSProcessingJob.doJobInternal(WVSProcessingJob.java:525)
    at com.ptc.wvs.server.publish.WVSProcessingJob.doJob(WVSProcessingJob.java:495)
    at sun.reflect.GeneratedMethodAccessor855.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:498)
    at wt.queue.QueueEntry.execute(QueueEntry.java:231)
    at wt.queue.ProcessingQueue.execEntry(ProcessingQueue.java:312)
    at wt.queue.ProcessingQueue.execEntries(ProcessingQueue.java:898)
    at wt.queue.PollingQueueThread.run(PollingQueueThread.java:99)

 
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