Blumberg Advisory Group names PTC the outright Leader in service parts management, citing unmatched capabilities and ROI.
PTC and its purpose-built solution Servigistics have once again secured their place at the forefront of the service parts management industry, earning the top spot as the outright Leader in the latest State of the Art Service Parts Management report by Blumberg Advisory Group. This year's evaluation reaffirms what many in the industry already know: when it comes to optimizing the service supply chain, no one does it better than Servigistics.
Source: Blumberg Advisory Group report, Spare Parts Management Software State of the Art Benchmark Evaluation – 2025 Edition
The report benchmarks vendors across a range of critical capabilities, including optimization methodology, forecasting sophistication, use of AI/ML and data science, service supply chain depth, and more. Servigistics didn’t just lead across every category—it emerged as the most cutting-edge, feature-rich, fully integrated, and value-driven solution available today.
“Servigistics continues to raise the bar in service parts management,” said Michael Blumberg, President and CEO of Blumberg Advisory Group. “Their platform consistently delivers on the promise of AI/ML-driven optimization, and their leadership in both innovation and execution is unmatched. They present a strong option for organizations serious about transforming their service business.”
Source: Blumberg Advisory Group report, Spare Parts Management Software State of the Art Benchmark Evaluation – 2025 Edition – feature comparison.
A best-of-breed platform purpose-built for complexity
Servigistics is designed for organizations that operate mission-critical, complex, and distributed service supply chains. With advanced capabilities like multi-echelon optimization (MEO), causal and historical forecasting, and predictive analytics, Servigistics enables enterprises to strike the perfect balance between cost efficiency and service excellence.
“Servigistics stands alone in its ability to optimize every tier of the service supply chain,” said Dr. Vipul Agrawal, Vice President of Servigistics Product Management, PTC. “We’ve built a solution that blends sophisticated data science, AI/ML, and decades of domain expertise into one unified platform that enables semi-autonomous planning.”
These innovations have made Servigistics the solution of choice for the world’s most demanding organizations—including Boeing, Philips, Airbus, Volkswagen Group, Komatsu, Hitachi Vantara, and the US Air Force—delivering real-world results like 35% inventory reductions and service levels consistently above 98%.
“With Servigistics, customers don’t just meet industry benchmarks—they set them,” added Vivek Dube, Vice President of Servigistics R&D, PTC. “Our mission is to help clients achieve breakthrough performance with the most advanced, scalable, and intelligent solution in the market.”
A community of innovation, augmented by partnership
Servigistics’ leadership is powered not only by technology but also by deep collaboration with clients and a robust ecosystem of partners, including Microsoft, Accenture/OnProcess, Capgemini, Tech Mahindra, Rusty Beetle, Trax, and more. These alliances extend the reach and impact of the Servigistics platform, enabling end-to-end transformation across the service lifecycle.
“The pace of innovation we’re delivering is unprecedented,” said Leslie Paulson, DVP and General Manager of Servigistics, PTC. “We’re moving fast—accelerating roadmap delivery, investing in AI and GenAI capabilities, and working shoulder-to-shoulder with our clients to co-create the future of service supply chain excellence.”
The report highlights Servigistics' superior adaptability, enabling companies to align planning workflows, dashboards, and KPIs to their unique operations. This flexibility is essential in industries like aerospace, defense, medical devices, and industrial equipment, where complexity is the norm and downtime is unacceptable.
Strategic impact: High ROI, measurable results
Organizations that adopt Servigistics report not only higher service levels and lower inventory costs, but also dramatic returns on investment, in many cases exceeding 900% ROI.
“Spare parts represent the single largest investment and one of the biggest levers for profitability in the service business,” said Blumberg. “Servigistics consistently performs well in critical metrics like parts availability, inventory efficiency, and service readiness—an important consideration in the context of ongoing supply chain volatility and increasing customer demands.”
Servigistics continues to thrive under the PTC umbrella, supported by the company’s financial strength, SaaS expertise, AI collaboration, and commitment to rapid innovation. Servigistics is a stable and profitable organization with consistent revenue growth and its results are accretive to PTC.
A category of one
With its unmatched technology, deep industry expertise, and proven customer results, Servigistics is not just leading the category—it is redefining it.
“We’re honored to be named the outright Leader in this year’s report,” said Paulson. “But more than recognition, we’re focused on delivering lasting value to our clients. Servigistics is built for complexity, built for scale, and built for results.”
For any organization seeking to transform its service supply chain, Servigistics offers a clear path to operational excellence—and the strongest business case in the market.
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PTC’s Servigistics is recognized as the industry leader in service parts management in the Blumberg Advisory Group report. Read more about it.
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