Windchill Service Information and Service Parts

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Why does service need Windchill?


As products are becoming more complex and configurable, aftermarket professionals across OEMs, suppliers, and dealers need ways to efficiently manage technical documentation and parts information at a large scale.

Using Windchill Service Information and Service Parts, organizations manage their documentation and parts catalog in the same PLM system as engineering and manufacturing.

Benefits of Windchill for service

The benefits of enterprise PLM designed for aftermarket service.

The benefits of enterprise PLM designed for aftermarket service.

Centralize service information

Leverage a single source of product data to ensure all the critical information delivered to technicians, customers, and end users is always accurate and up to date.

Leverage a single source of product data to ensure all the critical information delivered to technicians, customers, and end users is always accurate and up to date.

Streamline change management

Break down silos between engineering and service with a single workflow. Eliminate manual steps, improve cross-functional communication, and deliver information faster.

Break down silos between engineering and service with a single workflow. Eliminate manual steps, improve cross-functional communication, and deliver information faster.

Scale content delivery

Deliver accurate information to the entire aftermarket network. Improve service outcomes and satisfy every customer.

Deliver accurate information to the entire aftermarket network. Improve service outcomes and satisfy every customer.

Key features

BOM transformation

Create service BOMs (sBOMs) to organize service-specific product data such as service kits and alternate or superseded parts.

Parts definition

Manage service parts definition and changes related to product applicability.

Translation management

Support global distribution of content in multiple languages for parts descriptions and service content.

Options and variants

Use engineering-defined product options & variants as filters to deliver serial number-specific parts lists and technical documentation.

Contextualized content

Assemble dynamic service information to be delivered to the specific audience at the point of service.

Role-based access

Define roles for review, authoring, editing, and more to enhance collaboration while ensuring security.

How customers are using Windchill for service

ronchi-packaging-logo
kirloskar-oil-engines-logo-margin

Ronchi Mario S.p.A.

Learn how Ronchi modernized its technical documentation and service information using Arbortext. Read Their Story

Kirloskar Oil Engines

Design through service: improving technician effectiveness and service performance at Kirloskar Oil Engines Limited Read Their Story

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