Connected Worker Solutions

Manufacturing and service organizations are challenged with an aging workforce, high worker turnover, and increasing data and technology complexity. Frontline workers are expected to perform today’s tasks at tomorrow’s speed with yesterday’s resources. It’s a hefty demand, and one that’s difficult to meet when 77% of frontline workers say they don’t have the right tools to be more productive. 

Digitization is the transformation of traditional and manual systems into digital formats by leveraging a variety of connected technologies. For many companies, it’s the first step in their digital transformation strategy. Digital transformation is a key initiative to tackling the challenges facing industrial organizations. Digitized documentation and automated workflows play important roles, enabling frontline workers in manufacturing and service to be more productive.

Digital transformation is incomplete without the connected worker. Digital technologies don’t have an impact on productivity if information is not connected, people aren’t trained, processes are not replaced or updated, and proper policies aren’t in place.

Connected worker technologies ensure your digital transformation initiatives are effective. Workers connect with people, products, and processes by using digital technologies to connect, access, and visualize knowledge, information, and insights. Connected workers source information from the digital thread and feed it with relevant data.

A successfully implemented connected worker strategy leads to increased workforce productivity, significant quality improvement, and more effective enterprise collaboration. Lighthouse factories that leverage connected worker technologies see measurable results with double-digit KPI improvements. LNS Research found that over 25% of manufacturers have already adopted connected frontline workforce (CFW) initiatives.

Connected worker technologies can be applied across the product lifecycle—from engineering to manufacturing and service—accelerating design processes, improving operations efficiency, and increasing service quality.

PTC’s CAD and PLM solutions provide the relevant product information while IoT, AR, industrial connectivity, and field service management serve as digital technologies to connect, visualize, and automate knowledge and workflows. The digital thread serves as an authoritative source of product data, built on a foundation of CAD and PLM. It ensures that accurate, up to date, and contextual product data is available to enable frontline workers in manufacturing.

Our PTC experts guide manufacturers and service organizations through the key milestones to identify areas for improvement and define the expected outcome. We enable companies to implement a connected worker strategy and accompany their leaders and workers through change management for successful adoption.