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Article - CS132901

Unable to generate thumbnail for PDF using preconverted option in windchill PDMLink

Modified: 21-Aug-2023   


Applies To

  • Windchill PDMLink 10.1 to 13.0
  • Creo View Adapters 1.0 to 9.1
  • Adapter for PDF

Description

  • Unable to generate thumbnail for PDF using preconverted option
  • PDF thumbnails are not generated
  • Unable to generate thumbnail for PDF using the Windchill server's thumbnail generator
  • WVS Job Monitor and Publish Monitor show the error:
           No Thumbnail Created by Server
WARNING: Unable to generate server thumbnail
  • Error:
Faulting application name: pvsthumb.exe, version: 13.1.20.15, time stamp: 0x50476b34 
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e 
Exception code: 0xc0000374 
Fault offset: 0x00000000000c40f2 
Faulting process id: 0x1278
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