Article - CS156328

Error "PTC Installation Assistant has stopped working" when running setup.exe for Mathcad Prime

Modified: 29-May-2023   


Applies To

  • Mathcad Prime 1.0 to 9.0

Description

  • Error PTC Installation Assistant has stopped working when running setup.exe
  • Instalaltion of Mathcad Prime fails at 1%
  • Install assistant exits without an error message
  • Error message : There is not enough space on the disk" even though the necessary space to install is available 
  • A traceback.log file is created when starting the setup.exe on Microsoft Windows 8
  • Unable to install the software on Windows XP x32bit
  • Getting the error message Installation failed. See the installation log for more information. You can restart the installation of the failed applications or click 'Exit' to exit the installer during the installation from setup.exe
  • The application crach during the installation (frozen window PJ) 
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