Article - CS236735

WebSocket connections fail with "TW_SSL_READ: Timed out or error waiting reading from socket" when connecting a device to ThingWorx Platform

Modified: 06-May-2023   


Applies To

  • ThingWorx Platform 7.0

Description

  • Devices are unable to connect to ThingWorx Platform via WebSocket (WS)
  • See one or both of the following in the Edge device logs (e.g.wsems.log):
    • TW_SSL_READ: Error reading from SSL stream
    • TW_SSL_READ: Timed out or error waiting reading from socket
  • Time out error when using WebSocket connections to connect devices to ThingWorx Platform
  • Difficulties to establish device connections to the ThingWorx Connection Server
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