Article - CS254468
PublishToPreview task stuck in In-Progress state because of stale connection between publisher and viewer in Servigistics InService 6.2
Modified: 20-Apr-2017
Applies To
- PTC Arbortext Content Delivery (formerly Servigistics InService) 6.2
Description
- PublishToPreview hangs
- Main task PublishToPreview shows In Progress but all the subtasks show Completed on task monitor
- Transform And Load (TAL), TAL with collection, PublishToPreviewPreparation completes successfully
- Cannot find any error/exception in <work.home>/Work/Applications/TaskManager/Work/TaskReport/<taskID>.log
- PublishToPreview is failing with the following error in <software.home>/System/WildFly/Standalone/log/server.log:
- On Viewer machine:
ERROR[org.jboss.remoting.remote.connection] (Remoting "config-based-naming-client-endpoint" I/O-1) JBREM000200: Remote connection failed: java.io.IOException: An existing connection was forcibly closed by the remote host ERROR[org.jboss.ejb.client.remoting] (Remoting "config-based-naming-client-endpoint" task-16) EJBCLIENT000016: Channel Channel ID bae727db (outbound) of Remoting connection 18340d30 to <publisher_serverName>/<IPAddress>:<port> can no longer process messages
-
On Publisher machine:
ERROR [org.jboss.remoting.remote.connection] (default I/O-3) JBREM000200: Remote connection failed: java.io.IOException: An existing connection was forcibly closed by the remote host ERROR [org.jboss.as.naming] (default task-10) JBAS011806: Channel end notification received, closing channel Channel ID 66d26d37 (inbound) of Remoting connection 2e36df13 to /<IPAddress>:Port
- Publisher and Viewer on two DMZs with a firewall in between
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