Article - CS262511
Troubleshoot Axeda Connected Access (ACA)
Modified: 05-Dec-2022
Applies To
- Axeda - Platform 6.6 0
- Mozilla Firefox
- Google Chrome
- Internet Explorer 11
Description
- ACA provides remote session to Axeda Connector, Gateway, Embedded Agent and IDM
- This requires download, installation and running ACA Client to start remote sessions with assets and supply proxy server, if required
- ACA Client requires valid certificate, Port 62687 to be open
- Proxy Server requires adding aca-client.axeda.com to whitelist plus changes in Local Area Network (LAN) settings to allow Port 62687
- ACA Client message states "Connection Status: Could not connect: Download and/or start Connected Access Client"
- Installation failures caused by using wrong binary or wrong Java Virtual Machine
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