Article - CS271251
Receiving message "An internal error has been detected." when working on Source in Integrity Lifecycle Manager.
Modified: 08-May-2018
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 11.0
Description
- When browsing projects an error occurs for some specific subprojects
- When trying to add a previously dropped subproject, the following error is shown:
- MKS124804: Internal Error detected: Error was:
- mks.frame.cache.CacheError: An internal error has been detected. The following information may be useful:
- A client cache error has occurred on a server. Error occurred on server <servername> See details in server.log
- *********************************************************************
*********************************************************************
A client cache error has occurred on a server.
Error occurred on server <servername>
*********************************************************************
*********************************************************************
(java.lang.NullPointerException)
java.lang.NullPointerException
at mks.frame.cache.CachingACLResolver.checkACLs(CachingACLResolver.java:211)
at mks.frame.cache.CachingACLResolver.checkACLs(CachingACLResolver.java:112)
at mks.frame.cache.CacheRequestExternalACLResolution.resolvePermissibleObjects(CacheRequestExternalACLResolution.java:72)
at mks.frame.cache.CacheRequest.fetchObjects(CacheRequest.java:433)
at mks.frame.cache.CacheRequest.fetchObjects(CacheRequest.java:287)
at mks.frame.cache.DownstreamCacheBase.fillCacheRequest(DownstreamCacheBase.java:589)
at mks.frame.cache.DownstreamCacheBase.fillCacheRequest(DownstreamCacheBase.java:530)
at sun.reflect.GeneratedMethodAccessor264.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
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