Article - CS293014

Insight Dashboards inaccessible in Servigistics Service Parts Management 11.4.1.1.1

Modified: 17-Sep-2018   


Applies To

  • Servigistics Service Parts Management 11.4.1.1.1_EBF NA

Description

  • Insight Dashboards inaccessible
  • Error while access Insight Dashboard
    • "2018-09-17 22:20:36,090[ajp-apr-8009-exec-2] DEBUG com.svg.req -   <-- Servlet Request (end): GET /static/template/layout.html
      2018-09-17 22:20:36,118[ajp-apr-8009-exec-7] DEBUG org.springframework.web.servlet.DispatcherServlet - Could not complete request
      org.springframework.web.util.NestedServletException: Handler processing failed; nested exception is java.lang.AbstractMethodError
          at org.springframework.web.servlet.DispatcherServlet.triggerAfterCompletionWithError(DispatcherServlet.java:1303)
          at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:977)
          at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:893)
          at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)
          at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:622)
          at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)
          at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:292)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.LastFilter.callChainFilter(LastFilter.java:18)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.insight.server.web.filter.RootPathFilter.doFilter(RootPathFilter.java:37)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.insight.server.web.filter.UiFlagsFilter.doFilter(UiFlagsFilter.java:24)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.insight.server.web.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:15)
          at com.svg.insight.server.web.filter.I18nFilter.doFilter(I18nFilter.java:35)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.insight.server.web.filter.RbacFilter.doFilter(RbacFilter.java:20)
          at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
          at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.insight.server.dal.util.NullFilter.doFilter(NullFilter.java:19)
          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
          at java.lang.reflect.Method.invoke(Method.java:498)
          at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:302)
          at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:190)
          at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:157)
          at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:99)
          at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:281)
          at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:96)
          at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
          at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:208)
          at com.sun.proxy.$Proxy87.doFilter(Unknown Source)
          at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
          at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:99)
          at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:330)
          at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:118)
          at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:84)
          at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
          at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:113)
          at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
          at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:192)
          at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:160)
          at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346)
          at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SecurityAdapterFilter.callSuperChainFilter(SecurityAdapterFilter.java:138)
          at com.svg.core.webapp.filter.SecurityAdapterFilter.access$000(SecurityAdapterFilter.java:25)
          at com.svg.core.webapp.filter.SecurityAdapterFilter$1.execute(SecurityAdapterFilter.java:118)
          at com.svg.core.security.SecurityTemplate.execute(SecurityTemplate.java:60)
          at com.svg.core.webapp.filter.SecurityAdapterFilter.callChainFilter(SecurityAdapterFilter.java:115)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SecurityContextFilter.callSuperChainFilter(SecurityContextFilter.java:126)
          at com.svg.core.webapp.filter.SecurityContextFilter.access$000(SecurityContextFilter.java:24)
          at com.svg.core.webapp.filter.SecurityContextFilter$1.execute(SecurityContextFilter.java:108)
          at com.svg.core.security.SecurityTemplate.execute(SecurityTemplate.java:60)
          at com.svg.core.webapp.filter.SecurityContextFilter.callChainFilter(SecurityContextFilter.java:105)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at org.springframework.orm.hibernate3.support.OpenSessionInViewFilter.doFilterInternal(OpenSessionInViewFilter.java:231)
          at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.Security.callChainFilter(Security.java:312)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at com.svg.core.webapp.filter.SvgFilter.callChainFilter(SvgFilter.java:61)
          at com.svg.core.webapp.filter.LoggingFilter.callChainFilter(LoggingFilter.java:41)
          at com.svg.core.webapp.filter.SvgFilter.doFilter(SvgFilter.java:38)
          at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:240)
          at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:207)
          at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:212)
          at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:94)
          at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:141)
          at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
          at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620)
          at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
          at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:502)
          at org.apache.coyote.ajp.AbstractAjpProcessor.process(AbstractAjpProcessor.java:877)
          at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:684)
          at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.doRun(AprEndpoint.java:2527)
          at org.apache.tomcat.util.net.AprEndpoint$SocketProcessor.run(AprEndpoint.java:2516)
          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
          at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
          at java.lang.Thread.run(Thread.java:748)
      Caused by: java.lang.AbstractMethodError
          at net.sourceforge.jtds.jdbc.JtdsConnection.isValid(JtdsConnection.java:2833)
          at org.apache.tomcat.dbcp.dbcp2.DelegatingConnection.isValid(DelegatingConnection.java:916)
          at org.apache.tomcat.dbcp.dbcp2.PoolableConnection.validate(PoolableConnection.java:282)
          at org.apache.tomcat.dbcp.dbcp2.PoolableConnectionFactory.validateConnection(PoolableConnectionFactory.java:357)
          at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.validateConnectionFactory(BasicDataSource.java:2307)
          at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:2290)
          at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.createDataSource(BasicDataSource.java:2038)
          at org.apache.tomcat.dbcp.dbcp2.BasicDataSource.getConnection(BasicDataSource.java:1532)
          at com.svg.insight.server.adapter.SqlAdapterView.getConnection(SqlAdapterView.java:230)
          at com.svg.insight.server.adapter.SqlAdapterView.getConnectionOrRTE(SqlAdapterView.java:215)
          at com.svg.insight.server.adapter.SqlAdapterView.openResultSet(SqlAdapterView.java:277)
          at com.svg.insight.server.adapter.SqlAdapterView.loadData(SqlAdapterView.java:153)
          at com.svg.insight.server.adapter.ViewBridge.getData(ViewBridge.java:40)
          at com.svg.insight.server.presentation.model.AbstractModel.loadViewData(AbstractModel.java:26)
          at com.svg.insight.server.presentation.model.Grid.<init>(Grid.java:72)
          at com.svg.insight.server.presentation.controller.DataWidgetController.asGrid(DataWidgetController.java:22)
          at com.svg.insight.server.presentation.spring.widgets.DataSourceDelegate.gatherModelData(DataSourceDelegate.java:45)
          at com.svg.insight.server.presentation.spring.widgets.DataSourceDelegate.handle(DataSourceDelegate.java:27)
          at com.svg.insight.server.presentation.spring.WidgetHandler.handleWidget(WidgetHandler.java:115)
          at com.svg.insight.server.presentation.spring.WidgetHandler.handleInternal(WidgetHandler.java:78)
          at com.svg.insight.server.presentation.spring.WidgetHandler.handleRequest(WidgetHandler.java:58)
          at org.springframework.web.servlet.mvc.SimpleControllerHandlerAdapter.handle(SimpleControllerHandlerAdapter.java:50)
          at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:959)
          ... 128 morer
      "
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