Article - CS294705
Unable to access License utility and other tools due to unknown Administrator password with PTC Kepware Products
Modified: 13-Mar-2025
Applies To
- ThingWorx Kepware Server 8.0 to 6.17
- KEPServerEX 5.2.133.0 to 6.17
Description
- Configure password for Administrator user when installing Kepware or from ?? but later don't remember it
- Unable to access License Utility, OPC UA Configuration, Settings tools from Kepware Administration due to unknown Administrator password
- When re-installing Kepware, there is no option to set password for default user Administrator
- The step of setting Administrator password is skipped during Kepware installation
- Forgot Administrator password hence unable to open to License Utility
- The Administrator password set up upon installation does not work hence user cannot add users/groups
- For some reason credentials for changing settings in KEPServerEX is not works - Is there is a way how user can reset it or find existing one?
This is a printer-friendly version of Article 294705 and may be out of date. For the latest version click CS294705