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Article - CS29555

How to clean the cache and temporary files created for Tomcat/Info*Engine/Java/Workflow Expressions and Browser cache in Windchill PDMLink and Servigistics InService

Modified: 07-Mar-2025   


Applies To

  • FlexPLM 9.1 to 12.1
  • Windchill PDMLink 9.1 to 12.1
  • Windchill PDMLink 9.1 to 13.1
  • Tomcat
  • Java Applet
  • Microsoft Windows Server
  • UNIX
  • Red Hat Linux
  • Microsoft Internet Explorer

Description

  • What are the signs and behaviors that clear cache is required?
  • How to clean Windchill caches or temporary files created for following components:
    • Tomcat
      • JSP will translate to Java file and compile to Class file; Java and Class are stored as caches
      • The caches could be out-of-date if new JSP/Tag/JSPF files deployed with wrong update timestamp (older than current date)
    • Info*Engine (I*E)
      • I*E XML file will translate to Java file and compile to Class; Java and Class are stored as caches
      • The caches could be out-of-date if new XML tasks deployed with wrong update timestamp (older than current date)the 
    • Java Applet Deployment Cache
    • Temporary Internet files (Web Browser cache)
      • To improve access performance, browser will cache e.g. JavaScript, XSS, pictures in client; but they may change in Server side, e.g. upgrade, customization change, and may need to clean up client cache
    • Workflow Expressions
  • Classification tree in the Manage classifications can not be displayed
  • Classification tree shows internal names instead of display names in Nonconformance
  • Global search tab doesn't appear in Product and Library contexts
  • Windchill Performance is running slow
  • User is unable to create new components Start part and cannot open existing parts
  • Upgrade manager fails on phase "update container template" 
  • Users which are part of PTC Author License and PTC View and Print Only License Groups are unable to access Classification Explorer
  • Users are unable to log in to Windchill after updating the license file
This is a printer-friendly version of Article 29555 and may be out of date. For the latest version click CS29555