Article - CS297158
Axeda Remote Access: Connection Status: Could not connect: Download and/or start Connected Access Client
Modified: 26-Apr-2021
Applies To
- Axeda - Connectivity 6.8 3 to 6.9 No Service Pack
- Axeda - Platform 6.9.1 N/A
- Internet Explorer 11
- Axeda Connected Access 1.2.4 Build 69 or later
- Axeda Desktop Viewer 6.8.2 or later
- Axeda Desktop Server 6.8.2 or later
Description
- Reproducible steps:
- Go to Asset Dashboard and select asset requiring remote access
- Under Remote Sessions
- Clicking ACA thereby download and install ACA
- Select Desktop or some other remote connection type
- Dialog will appear with Remote Connection Status as Connected; otherwise, review 262511 to troubleshoot further
- Click Start Session button
- Connection established and Session duration clock will start
- If Autolaunch is enabled, then Axeda Desktop Viewer will automatically download and data bytes will be transmitted; otherwise Cancel, Launch application and End session buttons will be displayed
- With Autolaunch enabled - next message will be "Connection Status: Could not connect: Download and/or start Connected Access Client"
- Same error as #7 will occur when using Launch Application button if proxy server connection is used
- Known Internet Explorer 11 problem with secure web browsing (port 443)
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