Article - CS321323
Installation fails because of missing root certificates in PTC Kepware Products
Modified: 28-May-2024
Applies To
- KEPServerEX 5.20.396.0 to 6.17
- ThingWorx Kepware Server 8.0 to 6.17
Description
- Installation fails because of missing root certificates with KEPServerEX / ThingWorx KEPWare Server
- Error in installation instructed to Verify File Signature Installation failed. KEPServerEX-6.X is not trusted
- Error in pop-up:
Installation failed KEPServerEX-6.8.796.0.exe is not trusted
Installation failed KEPServerEX-6.9.exe is not trusted
Installation failed KEPServerEX-6.10.exe is not trusted
Installation failed KEPServerEX-6.9.exe is not trusted
Installation failed KEPServerEX-6.10.exe is not trusted
- KEPServerEX Installation fails due to root certificates on Windows Server 2016
- KEPServerEX Installation fails with message:
The installer was unable to find required root certificates. Please apply windows updates.
- Warnings from KEPServerEX 6.7/ThingWorx KEPWare Server 6.7 and earlier are below:
- Error message in pop-up Check Root Certificates
- Installation of KEPServerEX-[version].exe failed. The installer was unable to find required certificates. Please apply windows updates. If unable to apply Windows updates, contact support for instructions on installing root certificates
- Error message indicating: "Installation failed. KEPServerEX (version) is not trusted"
- Errors in C:\Program Files (x86)\Kepware\KEPServerEX\bootstrap.log or C:\Program Files (x86)\PTC\ThingWorxindustrialConnectivity\bootstrap.log:
- [Info] Check local computer, Trusted Root CAs, returned: -2146893807
[Info] Check local computer, 3rd Party Root CAs, returned: -2146893807
[Info] CheckRootCert, GlobalSign Failed, returned: 0x65B
[Info] CheckRootCert, VeriSign Failed, returned: 0x65B
[Info] CheckRootCert, MS_CRT Failed, returned: 0x65B
- Root certificates needed
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