Promotion Request Workflow gets stuck on "Approve Promotion Request" activity with a rollback error in Windchill PDMLink
Applies To
- Windchill PDMLink 9.1 to 12.1
- Windchill Enterprise Systems Integration 9.1 to 12.1
Description
- Promotion Request Workflow is stuck on Approve Promotion Request activity with a rollback error
- The user is not able to set the state on the object
- OOTB Promotion Process gets stuck after the approver gives the OK in the task
- Only reproducible when ESI is installed and Publish Promotion Requests preference is set to No
-
Following errors are seen in Method Server log:
ERROR : wt.access.evaluation.report - "<User>" does not have Create permission for "Team - <Team_Name-xxxxxx" in Administrative Domain "Site, Organization - <Organization_Name>, xxxxx, Product - <Product_Name>, xxxxx /System".
wt.util.WTException: (wt.pom.pomResource/10) wt.pom.PersistenceException: A commit cannot be done when a rollback is in progress. The following is the rollback stacktrace
.........
ROLLBACK: wt.team.StandardTeamService.createTeam(StandardTeamService.java:3754)
...
ROLLBACK: wt.workflow.engine.StandardWfEngineService.createProcessInstance(StandardWfEngineService.java:10390)
...
ROLLBACK: com.ptc.windchill.esi.svc.StandardESIService.launchWfProcess(StandardESIService.java:2630)
ROLLBACK: com.ptc.windchill.esi.svc.StandardESIService.publishObject(StandardESIService.java:1555)
ROLLBACK: com.ptc.windchill.esi.svc.StandardESIService$3.notifyVetoableEvent(StandardESIService.java:403)