Article - CS328176
Hotfix/Service Pack Installation Error happens when restart Integrity Lifecycle Manager / Windchill RV&S Client
Modified: 13-Dec-2022
Applies To
- PTC RV&S (formerly Integrity Lifecycle Manager) 2009 to 13.1
Description
- Hotfix/Service Pack Installation Error happens when restart Client
- An error was encountered while installing the Service Pack:
Failed to add the key "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\Integrity Lifecycle Manager Client 11\DisplayVersion\ (REG_SZ)" to the registry.
See SPinstall.log and XMLParserClient.log in D:\Integrity\bin for more information
- An error was encountered while installing the Service Pack:
- Even if using Run as administrator to start Client, the error still exists
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