Article - CS182686

Warning "The PTC Creo Agent did not initialize correctly. Working in this configuration is not supported because some functionality such as Windchill operations and embedded browser actions will not work" when starting Creo Parametric

Modified: 24-Dec-2024   


Applies To

  • Creo Parametric 1.0 to 11.0
  • Windchill PDMLink 10.1 to 12.1

Description

  • Warning upon start or registering Windchill:
    • The PTC Creo Agent did not initialize correctly. Working in this configuration is not supported because some functionality such as Windchill operations and embedded browser actions will not work
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  • Error Creo Agent did not initialize correctly. Please contact Technical Support if the issue persists occurs while launching application
  • Creo Agent is not available. Exit Logger did not initialize correctly. Please contact Technical support if the issue persists
  • Embedded Browser did not initialize correctly. Please contact Technical Support if the issue persists
  • The following services failed to initialize: Learning Connector, Creo System Monitor, Exit Logger, Creo Embedded Browser
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  • Installation of Creo Parametric fails with pending prerequisite even after Creo Platform Agent shows installed.
  • Unable to use embedded browser and getting error
    • Unable to start Creo Platform Agent. In case this problem persists, please re-install Creo Platform Agent from the CD
  • Error about Creo Agent appear after Creo installation as above. When registering Windchill server it shows unable to find location
  • Unable to display folder content when browse folder in embedded browser
  • Creo embedded Browser is unable to connect to Internet or any site.
  • Unable to connect to PDM system after Creo client is installed with error:
    • Unable to start Creo Platform Agent. In case this problem persists, please re-install Creo Platform Agent from the CD
  • Creo embedded browser is showing blank page after setting browser to Chrome and clearing cache
  • When click Creo AR publish model button, Creo does not respond
  • creo hangs in batch mode on Windows server 2019 with the following error message:
    creo_app_comm_report_failed_svcError creo_app_comm_report_failed_svc
 
 
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