Article - CS33875
How to obtain additional privileges to access to a PTC Customer Service Web Application (License Management Privilege, BSWT-Business Asset Summary Web Tool Privilege, etc.)
Modified: 13-Nov-2024
Applies To
- Customer Service
- eSupport Web Tools 2016
- Electronic Services
Description
- How to obtain additional privileges to access to a PTC Customer Service Web Application (License Management Privilege, BSWT-Business Asset Summary Web Tool Privilege, etc.)
- Existing Online Supervisor is able to assign additional privileges to users to access to a PTC Customer Service Web Application (License Management Privilege, BSWT-Business Asset Summary Web Tool Privilege, etc.)
- User cannot open a support case, the web page shows a message as "Access Denied - Insufficient Privileges" when trying to open a case
This is a printer-friendly version of Article 33875 and may be out of date. For the latest version click CS33875