Article - CS347487
"Internal Server Error" when trying to access Application Log from Thingworx Composer
Modified: 10-Jun-2022
Applies To
- ThingWorx Platform 9.0 to 9.3
Description
- "Internal Server Error" when trying to access Application Log from Thingworx Composer
- "Internal Server Error" when trying to access Script Log from Thingworx Composer
- When opening Application Log from composer, it will be redirected to Security Log
- Unable to Invoke Service QueryLogEntries on ApplicationLog : begin 197, end -1, length 224
- Unable to Invoke Service QueryLogEntries on ApplicationLog : /ThingworxStorage/logs
- "Unable to Invoke Service QueryLogEntries on ScriptLog : java.nio.charset.MalformedInputException: Input length = 1"
- Transaction has been marked as a failure for request /Thingworx/Logs/ApplicationLog/Services/QueryLogEntries
- Accessing Composer > Monitoring > ApplicationLog or any other log result in Internal Server Error being popped up.
- Tomcat access log shows HTTP 500 error for request Thingworx/Logs/ApplicationLog/Services/QueryLogEntries
- ApplicationLog.log shows
- java.nio.file.AccessDeniedException: /ThingworxStorage/logs/xxxx
Transaction has been marked as a failure for request Thingworx/Logs/ApplicationLog/Services/QueryLogEntries
where xxxx is the name of a custom folder created in ThingworxStorage/logs
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