Article - CS347988
Unable to open Creo View when click "open in Creo View" with message "ATTENTION: Error occurred communicating with Windchill.Contact your Windchill administrator for help." in Windchill PDMLink
Modified: 28-Sep-2023
Applies To
- Windchill PDMLink 11.0 to 12.1
- Creo View 1.0 to 9.1
Description
- User is unable to view representation when click Open in Creo View in Windchill PDMLink with message:
- ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help.
- Sometimes may have error message in Creo View log:
Info 10:57:40.162 24 June 2021 20380 20296 dom ExchangeLogic AdvertiseActorName(1, GUI). Info 10:57:40.166 24 June 2021 20380 17028 pvsa CvAgent URI_MESSAGE Info 10:57:40.166 24 June 2021 20380 17028 pvsa CvAgent baseUrl: http://xxx.com/Windchill Info 10:57:40.167 24 June 2021 20380 17028 pvsa CvAgent GET_NONCE_MESSAGE Info 10:57:40.167 24 June 2021 20380 17028 pvsa CvAgent GetWindchillNonce Error 10:57:40.167 24 June 2021 20380 17028 du FileSystem Couldn't create temporary file "C:\Users\xxx\AppData\Local\Temp\oidxxxxx.json" - No such file or directory. Error 10:57:40.168 24 June 2021 20380 17028 du FileSystem Couldn't create temporary file "C:\Users\xxx\AppData\Local\Temp\oidxxxx.json" - No such file or directory. ...... Error 10:57:40.177 24 June 2021 20380 17028 du FileSystem Failed to create temporary file after xx reties. Info 10:57:40.190 24 June 2021 20380 19436 internet DownloadTask HttpSendRequest failed, error: 12029 Error 10:57:40.191 24 June 2021 20380 19436 pvsa CvAgent Failed to retrieve Nonce Error 10:57:40.191 24 June 2021 20380 17028 pvsa CvAgent FAILED_TO_AQUIRE_NONCE_MESSAGE Info 10:57:47.086 24 June 2021 20380 17028 dom Exchange Shutdown() Info 10:57:47.086 24 June 2021 20380 20296 dom Exchange Got Clean Exchange shutdown. Info 10:57:47.086 24 June 2021 20380 20296 dom WindowsListener StopThread(). Info 10:57:47.086 24 June 2021 20380 20420 dom WindowsListener Run() - got shutdown. Info 10:57:47.093 24 June 2021 20380 20296 dom Connector StopThread(). Info 10:57:47.093 24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 0. at address 0xbb8680f8 Info 10:57:47.093 24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 1. at address 0xbb868198 Info 10:57:47.093 24 June 2021 20380 20296 dom ExchangeLogic Shutting down local queue 2. at address 0xbb8689b8 Info 10:57:47.093 24 June 2021 20380 20296 dom ExchangeLogic ~ExchangeLogic() teardown complete. Info 10:57:47.093 24 June 2021 20380 20296 dom Connector StopThread(). Info 10:57:47.093 24 June 2021 20380 20296 dom WindowsListener StopThread(). Info 10:57:47.093 24 June 2021 20380 20388 main main Configured main exchange Info 10:57:47.093 24 June 2021 20380 20388 dom Exchange Shutdown() Info 10:57:47.093 24 June 2021 20380 704 pvloader Loader Got a ActorShutdownException:- Actor pvloader::Loader has had its message queue shutdown. Info 10:57:47.095 24 June 2021 20380 704 loader FileCache Destroying the file cache Info 10:57:47.152 24 June 2021 20380 20388 dom Exchange Shutdown()
- Unable to open representations of WTDocument in Creo View after performing replace content action. Creo View has no reponse with error:
- Creo View has stopped working
- Opening representation from Windchill fails with "ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help"
- Creo View debug log shows below error
Info 16504 10664 internet DownloadTask HttpSendRequest failed, error: 12029 Warning 16504 10664 internet DownloadTask Unhandled certificate error: 12029 Error 16504 10664 pvsa CvAgent CvAgent::OnNonceRequest - status: 0 Debug 16504 10664 du FileSystem Could not remove the file C:\Users\<user_name>\AppData\Local\Temp\oidUrls0u5stiu0f8000.json as it is not part of the valid path list
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