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Article - CS353146

Microsoft Excel fails to convert to PDF using Adobe Experience Manager in Windchill PDMLink

Modified: 31-Jan-2024   


Applies To

  • Windchill PDMLink 12.0.2.1
  • Creo View Adapters 5.0 to 8.0

Description

  • Create PDF in the AEM server fails to create PDF for Microsoft Excel
  • PDF conversion works fine for Microsoft Word or Microsoft PowerPoint 
  • Error in the Adobe Experience Manager interface while converting Excel:
Error Code:16004
Error Message:

Error message from the primary converter:
ALC-PDG-016-004-An error was encountered while processing the Microsoft Excel file for PDF generation.

Error message from the fallback converter:
ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files (x86)\OpenOffice.org 3.0) and then restart the server.
  • Error in Server.log reports:
15:58:06,350 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-10) ALC-PDG-001-001-Begin processing job : D:\Adobe\Adobe_Experience_Manager_Forms\temp\pdfg-DC2PWNPLM012_\45\2307-2ad28b-d166bc-83e04d-9bc65e-b8af33\Excel_AS_Test.xlsx
15:58:12,007 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-10) ALC-PDG-001-000-Access is denied.
15:58:12,476 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-10) ALC-PDG-001-000-Access is denied.
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