Article - CS355165
"ValidateConnection" is failing with 403 error for "Windchill Authentication" in ThingWorx Navigate
Modified: 25-Jul-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 8.5.0 to 10.0
Description
- ValidateConnection is failing with 403 error for Windchill Authentication
- With this Windchill log verbosity set: windchill wt.util.jmx.SetLogLevel -ms wt.httpgw.filter.TrustedAuthFilter ALL
- Navigate Configurator failed with error:
Problem running post-install step. Installation may not complete correctly. Failed to configure ThingWorx Flow connctor
- When creating Windchill Two-way-SSL connector in ThingWorx Flow, <ThingworxFlow>/.pm2/logs/oauth_error-xxx.log throws:
{"module":"Windchill","timestamp":"2022-11-09T03:26:42.137Z","level":"error","message":"Response status code : 403 Windchill connector uses Windchill REST services (WRS). Please ensure your Windchill server has WRS"}
- Error in Windchill MethodServer log (MS log):
2021-10-18 16:20:27,368 ERROR [ajp-nio-127.0.0.1-8010-exec-4] wt.httpgw.filter.TrustedAuthFilter - TrustedSSLAuthFilter: Attempt to set effective user to 'Administrator' from untrusted host ‘nnn.nnn.nnn.nnn’ with untrusted client certificate subject 'CN=*.myDomain.com,O=PTC Inc.,L=Boston,ST=Massachusetts,C=US'
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