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Article - CS359690

In Windchill PDMLink 12.0, License Management>Report generates blank License Report.

Modified: 23-Dec-2021   


Applies To

  • Windchill PDMLink 12.0

Description

  • License Management>Report generates blank License Report. 
  • Exported License Report is blank. 
  • Error in MethodServer.log:
ERROR [commonScheduleQueue.SchedulingThread] com.ptc.wa.licensing.LicensePlugin Administrator - Report generation failed for - License Usage Report
wt.services.applicationcontext.UnableToCreateServiceException: Unable to create service named "com.ptc.wa.report.builder.WAElementBuilder" with requestor "null" and selector "WCSERVERINFO". Nested exception is:
    java.lang.InstantiationException
    at wt.services.applicationcontext.UnableToCreateServiceException.<init>(UnableToCreateServiceException.java:99)
    at wt.services.applicationcontext.ACServicesAdapter.getService(ACServicesAdapter.java:200)
    at com.ptc.wa.report.builder.WAElementBuilderFactory.getElementBuilder(WAElementBuilderFactory.java:53)
    at com.ptc.wa.report.builder.WAReportBuilder.build(WAReportBuilder.java:49)
    at com.ptc.wa.mbeans.WAAbstractPlugin.buildReport(WAAbstractPlugin.java:201)
    at com.ptc.wa.mbeans.WAAbstractPlugin.buildReportAndSerialize(WAAbstractPlugin.java:230)
    at com.ptc.wa.licensing.LicensePlugin.collect(LicensePlugin.java:105)
    at com.ptc.wa.create.WAReportCreationManager.generateReport(WAReportCreationManager.java:524)
    at com.ptc.wa.create.WAReportCreationManager.generateReportFromQueue(WAReportCreationManager.java:233)
  • com/ptc/wa/wa.services.properties contains correct setting: wt.services/svc/default/com.ptc.wa.report.builder.WAElementBuilder/WCSERVERINFO/null/0=com.ptc.wa.report.builder.WCCommonInfoBuilder/duplicate
  • class com.ptc.wa.report.builder.WCCommonInfoBuilder can be found in Windchill codebase. 
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