Article - CS360298

PSI failing while installing WindchillDS 11.2.1.0 as a standalone component in Windchill PDMLink

Modified: 02-Mar-2023   


Applies To

  • Windchill PDMLink 11.2

Description

  • PTC Solution Installer failing with below error while installing WindchillDS as a standalone component

User-added image
  • PTCSOLNINSTALLER_PtcInstall.log shows below error
INFO   2022-01-03 06:50:56 - ################################################### 
INFO   2022-01-03 06:50:56 -          Running windchillds Installer 
INFO   2022-01-03 06:50:56 - ################################################### 
DEBUG  2022-01-03 06:50:56 - calling executeInstaller(C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0) 
DEBUG  2022-01-03 06:50:56 - Processing subinstaller assembly (windchillds): timer.start 
INFO   2022-01-03 06:50:56 - installDebug: Calling subinstaller windchillds command 
INFO   2022-01-03 06:50:56 - Running:  C:\Windows\SysWOW64\cscript.exe //E:vbscript C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0\setup.vbs WAIT LAX_VM C:\Program Files (x86)\Java\jre1.8.0_301\bin\java.exe -f C:\ptc\Windchill_11.2\PSI\installer\PSITempProps\windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   2022-01-03 06:51:15 - Completed:  C:\Windows\SysWOW64\cscript.exe //E:vbscript C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0\setup.vbs WAIT LAX_VM C:\Program Files (x86)\Java\jre1.8.0_301\bin\java.exe -f C:\ptc\Windchill_11.2\PSI\installer\PSITempProps\windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   2022-01-03 06:51:15 - return code = -1 
INFO   2022-01-03 06:51:15 - installDebug: end call to subinstaller windchillds command 
INFO   2022-01-03 06:51:15 - 
============= start: windchillds summary =============
windchillds installer finished.

Return code: -1

One or more of the actions from the installation sequence caused a fatal error.
============= end: windchillds summary =============

 
DEBUG  2022-01-03 06:51:15 - Installation is Aborting.  
The following logs contain information that may be useful for diagnosing installation problems.  
Please include them in your support requests. 
       C:\ptc\Windchill_11.2\WindchillDS\installer\logs\WINDCHILLDS_PtcInstall.log 
       C:\ptc\Windchill_11.2\WindchillDS\installer\logs\WINDCHILLDS_InstallLog.xml 
FATAL  2022-01-03 06:51:26 - Aborting installation.
 
Or
 
INFO   2023-02-15 17:05:37 - ################################################### 
INFO   2023-02-15 17:05:37 -          Running windchillds Installer 
INFO   2023-02-15 17:05:37 - ################################################### 
DEBUG  2023-02-15 17:05:37 - calling executeInstaller(/home/admin/wc/downloads/wc11.2.1/CD_Windchillds) 
DEBUG  2023-02-15 17:05:37 - Processing subinstaller assembly (windchillds): timer.start 
DEBUG  2023-02-15 17:05:37 - getUserThatInstalled returning = null 
DEBUG  2023-02-15 17:05:37 - *** USER_PRIV :null 
INFO   2023-02-15 17:05:37 - installDebug: Calling subinstaller windchillds command 
INFO   2023-02-15 17:05:37 - Running:  /home/admin/wc/downloads/wc11.2.1/CD_Windchillds/setup LAX_VM /appl/Java/jdk1.8.0_281/jre/bin/java -f /appl/Windchill_11.2/PSI/installer/PSITempProps/windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   2023-02-15 17:05:59 - Completed:  /home/admin/wc/downloads/wc11.2.1/CD_Windchillds/setup LAX_VM /appl/Java/jdk1.8.0_281/jre/bin/java -f /appl/Windchill_11.2/PSI/installer/PSITempProps/windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1 
INFO   2023-02-15 17:05:59 - return code = 255 
INFO   2023-02-15 17:05:59 - installDebug: end call to subinstaller windchillds command 
INFO   2023-02-15 17:05:59 - 
============= start: windchillds summary =============
windchillds installer finished.

Return code: 255

One or more of the actions from the installation sequence caused a fatal error.
============= end: windchillds summary =============

 
DEBUG  2023-02-15 17:05:59 - Installation is Aborting.  
The following logs contain information that may be useful for diagnosing installation problems.  
Please include them in your support requests. 
       /appl/Windchill_11.2/WindchillDS/installer/logs/WINDCHILLDS_PtcInstall.log 
       /appl/Windchill_11.2/WindchillDS/installer/logs/WINDCHILLDS_InstallLog.xml 
FATAL  2023-02-15 17:06:08 - Aborting installation.









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