Article - CS360298
PSI failing while installing WindchillDS 11.2.1.0 as a standalone component in Windchill PDMLink
Modified: 02-Mar-2023
Applies To
- Windchill PDMLink 11.2
Description
- PTC Solution Installer failing with below error while installing WindchillDS as a standalone component
- PTCSOLNINSTALLER_PtcInstall.log shows below error
INFO 2022-01-03 06:50:56 - ###################################################
INFO 2022-01-03 06:50:56 - Running windchillds Installer
INFO 2022-01-03 06:50:56 - ###################################################
DEBUG 2022-01-03 06:50:56 - calling executeInstaller(C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0)
DEBUG 2022-01-03 06:50:56 - Processing subinstaller assembly (windchillds): timer.start
INFO 2022-01-03 06:50:56 - installDebug: Calling subinstaller windchillds command
INFO 2022-01-03 06:50:56 - Running: C:\Windows\SysWOW64\cscript.exe //E:vbscript C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0\setup.vbs WAIT LAX_VM C:\Program Files (x86)\Java\jre1.8.0_301\bin\java.exe -f C:\ptc\Windchill_11.2\PSI\installer\PSITempProps\windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2022-01-03 06:51:15 - Completed: C:\Windows\SysWOW64\cscript.exe //E:vbscript C:\Windchill12.0.2.0CD\MED-60800-CD-112_11-2-1-0\setup.vbs WAIT LAX_VM C:\Program Files (x86)\Java\jre1.8.0_301\bin\java.exe -f C:\ptc\Windchill_11.2\PSI\installer\PSITempProps\windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2022-01-03 06:51:15 - return code = -1
INFO 2022-01-03 06:51:15 - installDebug: end call to subinstaller windchillds command
INFO 2022-01-03 06:51:15 -
============= start: windchillds summary =============
windchillds installer finished.
Return code: -1
One or more of the actions from the installation sequence caused a fatal error.
============= end: windchillds summary =============
DEBUG 2022-01-03 06:51:15 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
C:\ptc\Windchill_11.2\WindchillDS\installer\logs\WINDCHILLDS_PtcInstall.log
C:\ptc\Windchill_11.2\WindchillDS\installer\logs\WINDCHILLDS_InstallLog.xml
FATAL 2022-01-03 06:51:26 - Aborting installation.
Or
INFO 2023-02-15 17:05:37 - ###################################################
INFO 2023-02-15 17:05:37 - Running windchillds Installer
INFO 2023-02-15 17:05:37 - ###################################################
DEBUG 2023-02-15 17:05:37 - calling executeInstaller(/home/admin/wc/downloads/wc11.2.1/CD_Windchillds)
DEBUG 2023-02-15 17:05:37 - Processing subinstaller assembly (windchillds): timer.start
DEBUG 2023-02-15 17:05:37 - getUserThatInstalled returning = null
DEBUG 2023-02-15 17:05:37 - *** USER_PRIV :null
INFO 2023-02-15 17:05:37 - installDebug: Calling subinstaller windchillds command
INFO 2023-02-15 17:05:37 - Running: /home/admin/wc/downloads/wc11.2.1/CD_Windchillds/setup LAX_VM /appl/Java/jdk1.8.0_281/jre/bin/java -f /appl/Windchill_11.2/PSI/installer/PSITempProps/windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2023-02-15 17:05:59 - Completed: /home/admin/wc/downloads/wc11.2.1/CD_Windchillds/setup LAX_VM /appl/Java/jdk1.8.0_281/jre/bin/java -f /appl/Windchill_11.2/PSI/installer/PSITempProps/windchillds-installer.properties -DMULTI_PROGRAM_EXEC=1
INFO 2023-02-15 17:05:59 - return code = 255
INFO 2023-02-15 17:05:59 - installDebug: end call to subinstaller windchillds command
INFO 2023-02-15 17:05:59 -
============= start: windchillds summary =============
windchillds installer finished.
Return code: 255
One or more of the actions from the installation sequence caused a fatal error.
============= end: windchillds summary =============
DEBUG 2023-02-15 17:05:59 - Installation is Aborting.
The following logs contain information that may be useful for diagnosing installation problems.
Please include them in your support requests.
/appl/Windchill_11.2/WindchillDS/installer/logs/WINDCHILLDS_PtcInstall.log
/appl/Windchill_11.2/WindchillDS/installer/logs/WINDCHILLDS_InstallLog.xml
FATAL 2023-02-15 17:06:08 - Aborting installation.
This is a printer-friendly version of Article 360298 and may be out of date. For the latest version click CS360298