• Unable to upgrade ThingWorx Platform using the Installer
• Cannot update ThingWorx Platform using the Upgrade Utility
• Using the installer to update ThingWorx Platform fails
• MS SQL Upgrade of ThingWorx Platform fails due to a script failure within the Installer
• foundation log file shows

  FATAL: Mixlib::ShellOut::ShellCommandFailed

  
   
• Following the Installer Upgrade Help Center to upgrade ThingWorx Platform but it is failing
• Cannot upgrade Microsoft SQL Server version of ThingWorx Platform using the installer
• Installed ThingWorx Platform under Program Files (x86) and cannot complete upgrade
  • ThingWorx Platform instances installed in directory locations without spaces work as expected
• Seeing the following error within the <ThingWorxFoundation>/installer/logs/foundation-<date>.log file after a failed ThingWorx Platform upgrade

INFO: Processing execute[<ThingWorx Install Location>/thingworx/update/update_mssql.ps1] action run (twx_foundation::database line 65)
INFO: Running queued delayed notifications before re-raising exception
ERROR: Running exception handlers
ERROR: Exception handlers complete
FATAL: Stacktrace dumped to <ThingWorx Install Location>/installer/foundation/local-mode-cache/cache/chef-stacktrace.out
FATAL: Please provide the contents of the stacktrace.out file if you file a bug report
FATAL: Mixlib::ShellOut::ShellCommandFailed: execute[<ThingWorx Install Location>/thingworx/update/update_mssql.ps1] (twx_foundation::database line 65) had an error: Mixlib::ShellOut::ShellCommandFailed: Command execution failed. STDOUT/STDERR suppressed for sensitive resource

• Or in case of PostgreSQL database

  * execute[C:\PROGRA~2\THINGW~1/thingworx/update/update_postgres.ps1] action  INFO: Processing execute[C:\PROGRA~2\THINGW~1/thingworx/update/update_postgres.ps1] action run (twx_foundation::database line 65)

    
    ================================================================================
    [31mError executing action `run` on resource 'execute[C:\PROGRA~2\THINGW~1/thingworx/update/update_postgres.ps1]'
    ================================================================================
    
    Mixlib::ShellOut::ShellCommandFailed

• With sensitive flag in <ThingWorxFoundation>\installer\foundation\cookbooks\twx_foundation\recipes\database.rb set to false the following message is also logged in <ThingWorxFoundation>/installer/logs/foundation-<date>.log

  • ---- Begin output of powershell  G:\Program Files (x86)\ThingWorxFoundation/thingworx/update/update_mssql.ps1 -h <host> -p 1433 -d Thingworx_Redo -u Twadmin --update_all -y < nul ----
    STDOUT:
    STDERR: x86 : The term 'x86' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the
    
    spelling of the name, or if a path was included, verify that the path is correct and try again.
    
    At line:1 char:19