Article - CS385227
IndexQueue1 and IndexQueue2 are piling up and lots of items stuck in those queues on Windchill
Modified: 27-Jan-2023
Applies To
- Windchill PDMLink 11.1 to 12.1
Description
- Windchill is configured to use Solr as its index server
- IndexQueue1 and IndexQueue2 are piling up and lots of items stuck in those queues on Windchill
- The following errors were thrown in Background methodserver log file :
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ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.PaidLicenseManager Administrator - Failed to get capability response from FNO. org.apache.http.conn.HttpHostConnectException: Connect to fnoauth.ptc.com:443 [fnoauth.ptc.com/45.60.32.165] failed: Connection refused: connect
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
.......
at wt.licenseusage.licensing.FetchCapabilityResponse.getCapabilityResponse(FetchCapabilityResponse.java:221)
.......
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at wt.queue.ScheduleQueueEntry.execute(ScheduleQueueEntry.java:264)
.......
Caused by: java.net.ConnectException: Connection refused: connect
at java.base/java.net.PlainSocketImpl.connect0(Native Method)
at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
.......
ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.SynchronizeLicense Administrator - License error during synchronizeLicense : Failed to get response from License Server (FNO). See logs for more details
…
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ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.PaidLicenseManager Administrator - Failed to get capability response from FNO. org.apache.http.conn.HttpHostConnectException: Connect to fnoauth.ptc.com:443 [fnoauth.ptc.com/45.60.32.165] failed: Connection refused: connect
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:156)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:376)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:393)
.......
at wt.licenseusage.licensing.FetchCapabilityResponse.getCapabilityResponse(FetchCapabilityResponse.java:221)
.......
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at wt.queue.ScheduleQueueEntry.execute(ScheduleQueueEntry.java:264)
.......
Caused by: java.net.ConnectException: Connection refused: connect
at java.base/java.net.PlainSocketImpl.connect0(Native Method)
at java.base/java.net.PlainSocketImpl.socketConnect(PlainSocketImpl.java:101)
.......
ERROR [LicenseScheduleQueue.SchedulingThread] wt.licenseusage.licensing.SynchronizeLicense Administrator - License error during synchronizeLicense : Failed to get response from License Server (FNO). See logs for more details
…
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- In Utilities -> License Management -> License Information , observed the license calculation stuck in "calculating" :
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