Article - CS390884
Error "No support renewal file is available for the Activation ID entered" when trying to download the support renewal file in PTC Kepware Products
Modified: 16-Oct-2025
Applies To
- Kepware Server (formerly KEPServerEX) 6.0.2107.0 to 6.18
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
Description
- Give me an error when trying to get the support renewal file
No support renewal file is available for the Activation ID entered. If this is in error, please contact Support Sales at +1 888-KEPWARE x308 for more information or to request a quote.
- Unable to download support Renewal file
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