Article - CS401148
"Your route exchange has failed. Resource Error [Read timed out]" when executing custom service with ODataConnector in ThingWorx Navigate
Modified: 03-Jan-2025
Applies To
- Windchill Navigate (formerly ThingWorx Navigate) 9.3 to 9.6
- ThingWorx Platform 9.3 to 9.6
Description
- Unable to execute custom service with error Read timed out of ODataConnector as shown in below screenshot:
Your route exchange has failed. Resource Error [Read timed out]
- Integration runtime service reports following error:
ERROR c.t.i.r.IntegrationEngine - Exchange process failed with exception thrown : Your route exchange has failed. Resource Error [Read timed out] java.lang.RuntimeException: Your route exchange has failed. Resource Error [Read timed out] at com.twx.integration.route.exceptions.ExceptionHelper.convertToRuntimeException(ExceptionHelper.java:77) at com.twx.integration.route.IntegrationEngine.dispatchRoute(IntegrationEngine.java:164) at com.twx.integration.client.things.IntegrationRuntimeServer.Invoke(IntegrationRuntimeServer.java:72) at jdk.internal.reflect.GeneratedMethodAccessor133.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.base/java.lang.reflect.Method.invoke(Method.java:566) at com.thingworx.common.processors.ReflectionProcessor.processService(ReflectionProcessor.java:230) at com.thingworx.communications.client.things.VirtualThing.invokeService(VirtualThing.java:1126) at com.thingworx.communications.client.things.VirtualThing.handleServiceRequest(VirtualThing.java:1034) at com.thingworx.communications.client.ConnectedThingClient.handleRequest(ConnectedThingClient.java:315) at com.thingworx.communications.client.processor.ClientProcessorTask.run(ClientProcessorTask.java:55) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829)
- WSCommunicationsSubsystem's Idle Connection timeout is set to 300 seconds (5 minutes)
- OutboundTimeout is not set in integrationRuntime-settings.json thereby defaulting to 30 seconds
- On executing a service, the route exchange is failing which is resulting in Read timed out error
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