Article - CS403095

After changing the ThingWorx port validate connection service of ptc-windchill-integration-connector is failing

Modified: 13-Oct-2023   


Applies To

  • Windchill Navigate (formerly ThingWorx Navigate) 9.0 to 9.4.0

Description

  • After changing the ThingWorx port validate connection service of ptc-windchill-integration-connector is failing
  • Error in ApplicationLog.log
[L: ERROR] [O: c.t.w.Things] [I: ] [U: <username>] [S: ] [P: ] [T: https-openssl-nio-443-exec-2] Unable to Invoke Service : No Integration Runtime Connected, Contact Administrator for Further Information
  • Error in IntegrationRuntime.log
[Client-EndpointMonitor-76] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Refilling connections on [endpoint 677, uri: wss://<server>:<port>/Thingworx/WS] failed : timeout waiting for websocket handshake to complete
[Client-EndpointMonitor-76] ERROR c.t.c.c.e.ClientCommunicationEndpoint - Exception refilling connections was:
java.util.concurrent.TimeoutException: timeout waiting for websocket handshake to complete
	at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory$HandshakeCompletionNotifier.await(NettyClientConnectionFactory.java:693)
	at com.thingworx.communications.client.connection.netty.NettyClientConnectionFactory.createConnection(NettyClientConnectionFactory.java:398)
	at com.thingworx.communications.client.endpoints.ClientCommunicationEndpoint.refillConnections(ClientCommunicationEndpoint.java:230)
	at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.dutyCycleOn(ConnectivityMonitorTask.java:159)
	at com.thingworx.communications.common.endpoints.monitor.ConnectivityMonitorTask.run(ConnectivityMonitorTask.java:306)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
	at java.base/java.lang.Thread.run(Thread.java:834)


 
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