Article - CS408945
ThingWorx Installer on Microsoft Windows aborts with "Failed to configure installation keystore" message
Modified: 29-Aug-2024
Applies To
- ThingWorx Platform 9.5 to 9.6
- Microsoft Windows
Description
- Upgrading ThingWorx from 9.3 to 9.5 fails with error
- ThingWorx foundation installer fails while installing the ThingWorx foundation
- ThingWorx installation logs show the following error
Error running C:/cinc-project/cinc/embedded/bin/openssl rand -base64 512 -out "C:/ptc/TWX/THINGW~1\installer\secrets\encrypted_data_bag_secret": Error configuring OpenSSL 15072:error:25078067:DSO support routines:WIN32_LOAD:could not load the shared library:dso_win32.c:179:filename(providers.dll) 15072:error:25070067:DSO support routines:DSO_load:could not load the shared library:dso_lib.c:233: 15072:error:0E07506E:configuration file routines:MODULE_LOAD_DSO:error loading dso:conf_mod.c:271:module=providers, path=providers 15072:error:0E076071:configuration file routines:MODULE_RUN:unknown module name:conf_mod.c:212:module=providers [22:07:25] Failed to configure installation keystore
This is a printer-friendly version of Article 408945 and may be out of date. For the latest version click CS408945