Article - CS414582
Error "There was an error processing your Transfer Request File" when uploading license transfer request file for PTC Kepware Products
Modified: 11-Dec-2025
Applies To
- ThingWorx Kepware Server (legacy) 8.0 to 6.18
- Kepware Server (formerly KEPServerEX) 6.0.2107.0 to 7.0
Description
- Below error is returned after uploading Kepware license transfer request file to MyKepware
- There was an error processing your request File
- Error: There was an error processing your Transfer Request File. Contact tech support for more information.
- When trying to bank a Kepware license, receiving an error that says to contact support via the web portal without further info
- Error transferring license
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