Article - CS437628

On "Run Manual Process" page some PAI autopilot processes are missing in Servigistics

Modified: 30-Jul-2025   


Applies To

  • Servigistics Service Parts Management 13.0.0.0 to 14.0.0.0

Description

  • On "Run Manual Process" page PAI autopilot processes below are not visible in Servigistics 
    • General Analytics Data Loader
    • Forecast Analytics Generator
    • Planning Analytics Generator
    • Analytics Page
  • Error in WebUI logs
    • [main] ERROR com.svg.planning.dao.db.SnowflakeDbManagerImpl - Failed to create JDBC template: Failed to obtain JDBC Connection; nested exception is net.snowflake.client.jdbc.SnowflakeSQLLoggedException: JDBC driver encountered communication error. Message: No trusted certificate found. 
  • Error in the browser when running any of the following AutoPilot jobs manually
    • General Analytics Data Loader
    • Forecast Analytics Generator
    • Planning Analytics Generator
    • Analytics Page
  • Error in AutoPilot log file
    • xxxx-xx-xx xx:xx:xx.xxxx[RMI TCP Connection(23)-10.70.145.31] ERROR com.svg.core.autopilot.task.TaskFactoryImpl - Failed to find class with AutoPilotTask ProcID of xxxx
      xxxx-xx-xx xx:xx:xx.xxxx[RMI TCP Connection(23)-10.70.145.31] DEBUG com.svg.core.server.ServerExporter - Target method failed for RemoteInvocation: method name 'run'; parameter types [long, com.svg.core.autopilot.task.TaskList]
      com.svg.core.autopilot.AutoPilotException$UnrecognizedProcessIdException: Process ID 'xxxx' is not recognized
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