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Article - CS49914

Arbortext Worker fails to publish with error "Unable to download content for the following documents" in Windchill PDMLink

Modified: 15-Jun-2017   


Applies To

  • Windchill PDMLink 9.1 to 11.0
  • PTC Arbortext Publishing Engine 5.4 to 7.0

Description

  • Arbortext Worker fails to publish with error "Unable to download content for the following documents" in Windchill PDMlink
  • WVS Job Monitor shows error:
[A30500] CMS exception: general failure

Unable to download content for the following documents. Please check that server has the content for it and you have enough access to it. atidefaults.xml

com.ptc.prowt.Implementation.atwncint_k03$ClientConnectorException
at com.ptc.prowt.Implementation.atwncint_k03$Workspace.download(Native Method)
at com.ptc.prowt.arbortext.util.atwncint.WorkspaceBridge.download(WorkspaceBridge.java:150)
at com.ptc.prowt.arbortext.comm.ClientConnectorComm.getFile(ClientConnectorComm.java:733)
at com.ptc.prowt.arbortext.comm.ClientConnectorComm.getFile(ClientConnectorComm.java:689)
at com.ptc.prowt.arbortext.comm.WindchillSession.loadConfiguration(WindchillSession.java:628)
at com.arbortext.epic.internal.aom.cms.CMSAdapterImpl.connect(Native Method)
at com.arbortext.epic.internal.aom.cms.CMSAdapterImpl.connect(CMSAdapterImpl.java:101)
at com.arbortext.ptc.windchill.Compose.establishWindchillSession(Compose.java:614)
at com.arbortext.ptc.windchill.Compose.doGet(Compose.java:212)
at com.arbortext.e3.subprocess.EpicE3AppContext.doJava(EpicE3AppContext.java:279)
at com.arbortext.e3.subprocess.EpicE3AppContext.handleE3AppRequest(EpicE3AppContext.java:750)
at com.arbortext.e3.subprocess.EpicE3AppContext.doRequest(EpicE3AppContext.java:550)
 
  • Methodserver log shows error:
ERROR : wt.method.server.httpgw - wt.fv.master.StandardMasterService.doDirectDownload from ###.###.###.###
(wt.fv.fvResource/6) wt.util.WTException: Cannot read: File does not exist
at wt.fv.master.StandardMasterService.doDirectDownload(StandardMasterService.java:3640)
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