Article - CS62135
Error "(-39) User/host not on INCLUDE list for feature" reported when launching Mathcad Prime 11.0
Modified: 17-Nov-2025
Applies To
- Pro/ENGINEER and Creo Elements/Pro 12.0 to Wildfire 5.0
- Creo Parametric 1.0 to 12.4
- Mathcad 14.0 to 15.0
- Mathcad Prime 1.0 to 11.0
- ProductView and Creo Elements/View 9.1 to 10.0
- Windchill Quality Solutions Enterprise Edition 10.0 to 11.0
- Windchill Quality Solutions Team Edition 10.0 to 11.0
- All PTC Flex-enabled products
- PTC License Server
- FLEXnet Admin License Server
Description
-
Error (-39) User/host not on INCLUDE list for feature. - CAD worker fails to start with error in the std.out file: 7788@<license server>: (-39) User/host not on INCLUDE list for features
- Worker successfully starts when running GS Worker Daemon as an Admin account
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