Article - CS169272
How to debug graphical issues in Creo Parametric
Modified: 13-Feb-2025
Applies To
- Pro/ENGINEER and Creo Elements/Pro Wildfire 2.0 to Wildfire 5.0
- Creo Parametric 1.0 to 11.0
Description
- How to debug graphical issues
- Software launches for few moments then disappears without any error message, a traceback file is created in the startup directory
- Unable to start the software, a traceback file is created in the startup directory
- Unable to launch Creo after Windows update
- Colors in the appearance gallery are all black
- Creo takes a very long time to open models, really slow
- Poor graphics display when opening an assembly on Dell Precision M6700 (AMD (ATI) FirePro M6000/Windows 7 Professional 64-bit)
- Unable the display 3D graphics under File # New # Part
- Troubleshooting issues related to graphics hardware and video cards
- Freeze after opening the appearance gallery
- Exit while activating Shading with reflection on NVIDIA K1000M, with driver version 331.82
- Getting error : "not responding" when opening the 14 main and auxiliary windows in a single session
- Error traceback.log created when launching the software
- Crash of Creo following several actions
- Getting the error message PTC Creo 3.0 has stopped working during the start
- Cross section does not cut through the components
- Dimension Text window opens automatically when selecting a dimension in drawing mode
- Creo exit after clicking File > Help > System Information
- Imported image get distorted
- Creo crash while switching window from model to drawing and vice versa.
- Open a drawing, showing black screen
- Short cut menus are missing when right click on Feature
- Operations are slow and often freeze
- Creo frequently crashes with errors. [HD Graphics 530+ NVIDIA Quadro M2000M, 2016/11/10, 21.21.13.6972]
- Creo Parametric shows Not Responding status while retrieving assembly
- Creo crashes when a new assembly is created while a part file is open
- After the computer is upgraded, reinstall Creo3.0, and then use the software is very lagging (it takes about 1 minute to complete an instruction operation)
- Creo Parametric 4.0 and 7.0 slow performance when do basic data view like move, zoom in/out, rotate.
Working with HP ZBook 15u G5Graphic Card: Radeon Pro WX 3100 - When a computer uses Creo 4.0 to make 2D annotations, a warning will appear as shown in the figure, and then the program will exit. This problem has been discovered on a computer at present, and this is also a situation that has just appeared, and this computer has not appeared before. Intel UHD Graphics 630
- Unable to start creo after update graphic card under single monitor environment
- Unable to select geometry to create dimension when remote to the machine on which installs Creo Parametric
- In an extruded sketch, a software crash occurs when dragging the sketch [NVIDIA Quadro M2000]
- Unexpected exit when searching in the Model Tree
- Creo Parametric 8.0 sometimes gets unresponsive random.(ZBook 17 Fury G8 with Quadro RTX A3000)
- Creo Parmetric exit during starting with traceback.log error
- CREO gets stuck and flickers when defining assembly locations
- Creo opens the part with very dark color, runs a special card, and basically cannot work. After reinstalling the Creo software, the parts are still black, and the operation is still stuck. Creo of other colleagues can see this part no problem
- When user has preselection highlighting disabled, user cannot select geometry where the mouse is located
- After create X-section in 3D model, there would be many lines generated in graphic area so that the model solid is not able to be saw
- Creo Parametric is crashing every time when opened a second window (assembly or part)
- Operations freeze and mouse cursor displays being loading
- Creo Crash and/or blue screen of death after update graphics card driver to latest
- When exporting the picture, the background is not pure white, and the upper left gradually turns blue
- Graphics screen blinks while zoom in or zoom out in the drawing
- For large assemblies, the user clicks on the model and it will be highlighted. If the user clicks on another model before the first selected model, it will still be highlighted. How to quickly cancel the highlighted model in front (ie, not select ), is there a quick way to deselect the entire assembly, or deselect individual selected models
- Receiving a Kernel Exception error Error code: 3 (subcode 7)
- DWG could not be displayed in File windows when import it into sketch, but the entity could be highlighted when move mouse on it
- Error: Application xtop.exe has been blocked from accessing Graphic hardware occurs while launching Creo Parametric
- Display issue when running Creo (Latitude 5330 Intel Core i5-1245U 1.6 GHz, RAM 16GB and Intel Iris Xe Graphics)
- When create cross section in 3D model, it will result in cluttered view if click OK to finish the creation while the preview display correctly
- When the user uses Creo Parametric to view the model file, when switching from one window to another, the window displays a white screen and does not display the model geometry information.
- Creo Parametric shows Not Responding after creating a new model and clicking any datum plane in the graphic area.
- While modifying a sketch, Creo hangs or locks to get a traceback error
- Application is slow to respond to menus and to typing the notes in drawings
- After opening the stp file with Creo Parametric 9.0, many red lines appear on the model. (NVIDIA GeForce MX450)
- Application goes into not responding state while saving a drawing
- Application opens up but it is very slow while opening parts, assembly and drawings
- Exit while trying to import a STEP file on a particular monitor
- One opening an assembly, user can open each part ASM individually and can even click on the parts but user can’t see what they are clicking on. It just shows up as white.
- Now there is a user with T3 license, CREO installed on the local machine, which acts as both server and client. However, the process is extremely slow, and even no response for any operation. (Graphics card is NVIDIA GeForce RTX 4070)
- On switching to wireframe a component in an assembly doesn't switch to wireframe and instead shown in shaded
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