Article - CS253829

Unable to Login to ThingWorx Composer When Password Contains a special characters

Modified: 18-Dec-2019   


Applies To

  • ThingWorx Platform 5.4

Description

  • User passwords cannot contain certain special characters
  • LDAP authentication fails if user passwords contain ":" or "€"
  • Random failure to login using Active Directory (AD) DirectoryService
  • User cannot login to ThingWorx Composer with errors in the Security Log
    • Authentication attempt #1 FAILED for [user = NewUser]: Cannot Login Using ThingWorx Authentication With an Empty Password
    • Authentication failed: Please make sure the credentials are correct.
    • Could not Authenticate. Invalid Authentication content
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