Article - CS303223
How to request License Activation ID reset in PTC Kepware Products
Modified: 13-Mar-2025
Applies To
- KEPServerEX 5.18.662.0 to 6.17
- ThingWorx Kepware Server 8.0 to 6.17
- RedundancyMaster 2.0.47.0 to 2.0.128.0
- LinkMaster 3.0.70.0 to 3.0.99.0
Description
- How do I get my license reset
- I lost my Activation ID
- Machine crash redeploy
- ID redeployment request
- Unable to activate license
- License bump
- Unlock license
- License has broken
- License corrupted
- Emergency license expired
- Reactivate license
- License reset
- Broken binding issue
- Broken anchor
- Unable to bank license
- Release license
- License not accessible for migration to a new server
- Server time limited
- Activation exceeded
- Recover lost keys from failed machine
- Reactivation
- Re bank license
- Re-issue license
- License rehost
- License/Key recovery
- KEPserverEX was compromised and license is now inaccessible
- Would you kindly provide assistance in deregistering the subscription ID from the previous system, which no longer exists, and enable us to utilize the same subscription ID on another system?
- PC is broken; changed motherboard
- Need Emergency License Activation Count 0
- The user activated the license using the method "I have one or more software action IDs," but after one month, the license is no longer available and user want to know how they can recover it
- User need the activation key freed up so it can be re-registered
- Error:
Error: - callout failed with reason - Error processed during activation: 7288:The activation of the fulfillment is denied by the activation policy for activation ID <ACTIVATION_ID> because Fulfill count exceeded the available seat count
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