Article - CS318645
"Table [PersistenceProviderPackageConfigs] does not exist" is seen in Tomcat logs when attempting to start ThingWorx Platform
Modified: 22-Dec-2023
Applies To
- ThingWorx Platform 8.1 to 9.5
Description
- New install of ThingWorx doesn't generate license file
- ThingWorx Platform is not deploying files in <ThingworxStorage> or <ThingworxPlatform> directories
- ThingWorx fails to start after installation or upgrade
- Modified platform-settings.json and Apache Tomcat fails to launch ThingWorx
- Following errors are observed in Apache Tomcat logs <Tomcat Home>\logs
- localhost
- <Date Time> SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.thingworx.system.ThingworxLogbackListener]
com.thingworx.exceptions.ConfigurationException: java.lang.Exception: Table [PersistenceProviderPackageConfigs] does not exist
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2260)
at com.thingworx.logging.LogUtilities.initializeLoggerContext(LogUtilities.java:451)
at com.thingworx.system.ThingworxLogbackListener.contextInitialized(ThingworxLogbackListener.java:40)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4685)
...
Caused by: java.lang.Exception: Table [PersistenceProviderPackageConfigs] does not exist
at com.thingworx.types.collections.ConfigurationTableCollection.setValues(ConfigurationTableCollection.java:237)
at com.thingworx.types.collections.ConfigurationTableCollection.setValues(ConfigurationTableCollection.java:202)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1455)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:2251)
... 43 more
<Date Time> SEVERE [main] org.apache.catalina.core.StandardContext.listenerStop Exception sending context destroyed event to listener instance of class [com.thingworx.system.ThingWorxBootstrapper]
java.lang.ExceptionInInitializerError
at com.thingworx.metrics.MetricsPersistenceProcessor.<init>(MetricsPersistenceProcessor.java:96)
at com.thingworx.metrics.MetricsPersistenceProcessor.<clinit>(MetricsPersistenceProcessor.java:59)
at com.thingworx.system.ThingWorxBootstrapper.contextDestroyed(ThingWorxBootstrapper.java:310)
...
Caused by: java.lang.NullPointerException
at com.thingworx.system.subsystems.platform.PlatformSubsystem.getDefaultPropertyPersistenceProvidePackage(PlatformSubsystem.java:1975)
at com.thingworx.system.subsystems.platform.PlatformSubsystem.getDefaultPropertyProvider(PlatformSubsystem.java:1971)
at com.thingworx.metrics.MetricsPersistenceProcessor.<init>(MetricsPersistenceProcessor.java:92)
... 44 more
- <Date Time> SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart Exception sending context initialized event to listener instance of class [com.thingworx.system.ThingworxLogbackListener]
- catalina
- <Date Time> SEVERE [main] org.apache.catalina.core.StandardContext.startInternal One or more listeners failed to start. Full details will be found in the appropriate container log file
- localhost
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