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Article - CS274717

ThingWorx Utilities fails to install when installing ThingWorx Trial Edition 8.1

Modified: 15-Dec-2017   


Applies To

  • ThingWorx Platform 8.1

Description

  • ThingWorx Utilities fails to install when installing ThingWorx Trial Edition / Bundle
  • Following error is received in the Installer wizard
Problem running post-install step. Installation may not complete correctly
Error running .\installer-twxutilities-devzone-windows.exe --installdir "C:\Program Files (x86)\ThingWorxTrialEdition" -- TWXHOST_HOST "X.X.X.X" --TWXHOST_PORT "8080" --TWXHOST_USERNAME "Administrator" --TWXHOST_PASSWORD "YYYY" --unattendedmodeui minimal --mode unattended --accept_eula YES: Program ended with an error exit code
  • Following error is received in twxUtilitiesDocker-install.log
Installing TWX Utilities...
Executing scripts\install-extension-windows.exe -username "Administrator" -password "<password>" -hostname "X.X.X.X" -hostport "8080" -extension "C:\Program Files (x86)\ThingWorxTrialEdition\files\ThingWorx-Utilities-8.1.0.zip"
Script exit code: 1

Script output:
 

Script stderr:
Post http://X.X.X.X:8080/Thingworx/ExtensionPackageUploader?purpose=import&validate=false: dial tcp X.X.X.X:8080: connectex: No connection could be made because the target machine actively refused it.
  • docker ps -a (executed prior closing the installer), shows twxfoundation container with status Exited (137)
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