Article - CS269453
In Vuforia Studio, Vuforia Studio failed to connect with/validate Experience Service
Modifié: 04-Jul-2024
S'applique à
- Vuforia Studio 8.1.0 to 9.20.0
Description
- Commercial Users
- Validation of Experience Service fails
- Publishing Experience fails with Error Uh Oh! Published Failed
- Unable to change experience service url to local host
- Errors in Vuforia Studio log :
connect ETIMEDOUT <ip address>
[0mPOST /Thingworx/Resources/EntityServices/Services/GetClientApplicationKey [32m200 [0m243.475 ms - -[0m
[YYYY-MM-DDTHH:MM:SS.msZ] error: [twx-studio:index] uncaughtExceptionClient network socket disconnected before secure TLS connection was established { Error: Client network socket disconnected before secure TLS connection was established
at TLSSocket.onConnectEnd (_tls_wrap.js:1088:19)
at Object.onceWrapper (events.js:277:13)
at TLSSocket.emit (events.js:194:15)
at TLSSocket.EventEmitter.emit (domain.js:441:20)
at endReadableNT (_stream_readable.js:1125:12)
at process._tickCallback (internal/process/next_tick.js:63:19)
code: 'ECONNRESET',
path: null,
host: '<experience service URL>',
port: '<experience service port>',
localAddress: undefined } undefined
[YYYY-MM-DDTHH:MM:SS.msZ] error: [twx-studio:versionCheck] Could not find latest version: connect ECONNREFUSED <ip address>:443 { Error: connect ECONNREFUSED <ip address>:443
at TCPConnectWrap.afterConnect [as oncomplete] (net.js:1097:14)
errno: 'ECONNREFUSED',
code: 'ECONNREFUSED',
syscall: 'connect',
address: '<ip address>',
/api/version/check [31m500 [0m1022.320 ms - 27[0m
address: '<ip address>',
port: 443 }
socket hang up' undefined
- Failed to login with Vuforia Studio trial account
- No log-in pop up appears when trying to validate the experience server
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