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Additional
Technical Support coverage for the Timeout issue
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These
additional Support hours will be for covering the Timeout Issue only, all
other technical questions will be handled during normal operating hours
or following the special Holiday hours.
Additionaly, only Pro/CALL Logger calls related to the timeout issue and
logged with module 'Installation' will be handled.
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Technical
Support - North America
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Date
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Offices Open for
Timeout Issue
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Thursday,
1 January 2004
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8:00
am to 6:00 pm Eastern Time
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Saturday,
3 January 2004
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8:00
am to 6:00 pm Eastern Time
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Sunday,
4 January 2004
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8:00
am to 6:00 pm Eastern Time
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Saturday,
10 January 2004
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8:00
am to 6:00 pm Eastern Time
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Sunday,
11 January 2004
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8:00
am to 6:00 pm Eastern Time
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Technical
Support - Europe
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Date
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Offices Open for
Timeout Issue
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Thursday,
1 January 2004
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9:00
am to 6:00 pm Local Time (GMT and CET)
(support in french, german, italian and english)
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Saturday,
3 January 2004
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9:00
am to 6:00 pm Local Time (GMT and CET)
(support in french, german, italian and english)
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Sunday,
4 January 2004
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9:00
am to 6:00 pm Local Time (GMT and CET)
(support in french, german, italian and english)
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Saturday,
10 January 2004
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9:00
am to 6:00 pm Local Time (GMT and CET)
(support in french, german, italian and english)
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Sunday,
11 January 2004
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9:00
am to 6:00 pm Local Time (GMT and CET)
(support in french, german, italian and english)
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Technical
Support - Asia / Pacific Rim
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Singapore
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Date
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Offices Open for
Timeout Issue
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Thursday,
1 January 2004
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Offices Closed
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Saturday,
10 January 2004
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Regular Office hours
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Sunday,
11 January 2004
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Regular Office hours
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Japan
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Date
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Offices Open for
Timeout Issue
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Tuesday,
30 Dec 2003
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Open
9am to 7pm
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Wednesday,
31 Dec 2003
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Open
9am to 7pm
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Thursday,
1 Jan 2004
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Closed,
but an Engineer will be checking voicemail from 9am to 6pm and will call
back as necessary
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Friday,
2 Jan 2004
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Closed,
but an Engineer will be checking voicemail from 9am to 6pm and will call
back as necessary
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Saturday,
3 Jan 2004
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Closed,
but an Engineer will be checking voicemail from 9am to 6pm and will call
back as necessary
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Sunday,
4 Jan 2004
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Open
9am to 7pm
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Saturday,
10 January 2004
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Open
9am to 7pm
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Sunday,
11 January 2004
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Open
9am to 7pm
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Monday,
12 January 2004
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Open
9am to 7pm
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