Article - CS281176
Repeated error in ThingWorx Application log "Data store unknown error: [Error occurred while accessing the model provider.]]"
Modified: 21-Mar-2023
Applies To
- ThingWorx Platform 8.0 to 9.5
- Windchill Navigate (formerly ThingWorx Navigate) 9.5
Description
- Two ThingWorx application environments were pointing to a single platform database for about 15+hours
- One of the application was reverted to point to a different database server, however following error continued to show up in the application log-
- Data store unknown error: [Error occurred while accessing the model provider.]]"
- Following error also seen in Error.log
- com.microsoft.sqlserver.jdbc.SQLServerException: Database access prohibited because System Ownership has been lost
- Below error is seen right after Database initialization:
- "[L: ERROR] [O: E.c.t.p.m.MssqlDataExceptionTranslator] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] [message: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]
- [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Unable to process capability response because Response is out of order with previous responses.
2021-05-06 00:00:00.874+0000 [L: ERROR] [O: E.c.q.l.c.Logger] [I: ] [U: ] [S: ] [P: ] [T: pool-14-thread-1] Caught exception while moving capability response file license_capability_response.bin to ignored_license_capability_response.bin
[L: ERROR] [O: c.t.s.s.l.LicenseFeatureSummary] [I: ] [U: Administrator] [S: ] [T: pool-8-thread-1] Error in writing to Data Table for Feature : twx_composer, Product: THINGWORX_FOUNDATION Error : Unable to store license usage data in data table due to error:Unable to fetch license usage data from data table due to error:com.thingworx.common.exceptions.DataAccessException: [1.018] Data store unknown error: [Error occurred while accessing the data provider.]"
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