Article - CS320307

Network Interface Card (NIC) missing from Network Adapters drop-down in PTC Kepware Products

Modified: 06-Dec-2023   


Applies To

  • ThingWorx Kepware Server 8.0 to 6.15
  • KEPServerEX 5.20.396.0 to 6.15

Description

  • Network Interface Card (NIC) missing from Network Adapters drop-down in KEPServerEX / ThingWorx Kepware Server
  • Device Properties > Ethernet Communications > Network Adapter shows only Default option
  • Windows Control Panel shows multiple network cards
  • Can no longer select from multiple IPs for the Network Adapter
  • After upgrading one or more devices cannot communicate showing ‘Value = Unknown and Quality = Bad (Out of Service)’
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