• ThingWorx Platformの起動に失敗する
• Tomcat は起動するが、ThingWorx は起動しない
• ThingWorx Platform の新規インストールが失敗し、 <ThingworxStorage>\logs\ApplicationLog.logにエラーが記録されない
• Apache Tomcat の起動時に<ThingworxStorage>\logsディレクトリが作成されない
• ThingWorx アプリケーション ログが<tomcat_home>のLOG_PATH_IS_UNDEFINEDというフォルダに作成される
• Apache TomcatがThingWorx Platformとは別のドライブに存在する場合、ThingWorxは起動しません。
• <tomcat_home>\logs内にあるログ ファイルには、次の内容が表示されます。
  • thingworx-foundation-stdout . YYYY-MM-DD.txt

|-ERROR in ch.qos.logback.core.joran.spi.Interpreter@3:88 - RuntimeException in Action for tag [contextListener] com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
    at com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
    at     at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3400)
    at     at com.thingworx.logging.LogbackUtilities.loadLogbackConfiguration(LogbackUtilities.java:54)
    at     at com.thingworx.logging.LogUtilities.initializeLoggerContext(LogUtilities.java:440)
    ...
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
    at     at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:108)
    at     at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:74)
    at     at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:2273)
    at     at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:3391)
    at     ... 62 common frames omitted

• tomcat9-stdout.YYYY-MM-DD.ログ

[DATE_TIME] severe [main] org.apache.catalina.core.StandardContext.filterStart start filter exception:
javax.servlet.ServletException: com.thingworx.exceptions.ConfigurationException: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.authentication.HAAuthenticationFilter.init(HAAuthenticationFilter.java:49)
at org.apache.catalina.core.ApplicationFilterConfig.initFilter(ApplicationFilterConfig.java:270)
at org.apache.catalina.core.ApplicationFilterConfig.getFilter(ApplicationFilterConfig.java:251)
at org.apache.catalina.core.ApplicationFilterConfig.<init>(ApplicationFilterConfig.java:102)
at org.apache.catalina.core.StandardContext.filterStart(StandardContext.java:4530)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5176)
...
Caused by: java.lang.RuntimeException: Failed to create SecurityManager, Failed to load SecretProvider
at com.thingworx.security.SecurityManagerBootstrapper.init(SecurityManagerBootstrapper.java:65)
at com.thingworx.system.configuration.PlatformSettings.<init>(PlatformSettings.java:1057)
at com.thingworx.system.configuration.PlatformSettings.getInstance(PlatformSettings.java:1673)
... 45 more
[DATE_TIME] severe [main] org.apache.catalina.core.StandardContext.listenerStop Exception sending context destroyed event to listener instance of class [com.thingworx.system.ThingWorxBootstrapper]
java.lang.NullPointerException
at com.thingworx.system.ThingWorxBootstrapper.contextDestroyed(ThingWorxBootstrapper.java:311)
at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4729)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5388)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:257)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:187)
...
FAIL - Application at context path [/Thingworx] could not be started